Issue Priority
Issue Priority in ERPNext controls the urgency and importance of closing an issue. Prioritization of issues will ensure that issues with great impact or time-related issues get fixed ahead of lower-priority issues.
You can create your own custom priority levels like Low, Medium, High, Urgent, or Critical, based on your internal SLA (Service Level Agreement) policies and customer obligations. When associated with an SLA, the Issue Priority will automatically impact response and resolution times, enabling your team to achieve support performance targets and prevent SLA violations.
This feature is particularly helpful in prioritizing incoming support requests and having the mission-critical problems automatically escalated or manually reviewed with proper urgency.
To add and edit Issue Priorities, visit:
Click New, type in a name for the level of priority and optionally add a description to indicate how and when it ought to be utilized.
By utilizing Issue Type and Issue Priority effectively, ERPNext facilitates an organized and scalable support process that follows best practices for IT service management.
