Issue Type
Issue Type in ERPNext is an important categorization tool which assists in tagging and classifying support problems efficiently. This classification is the most important aspect of making support workflow smoother by allowing automatic routing of issues to respective teams or individuals based on the type of problem.
Creating certain Issue Types such as Functional, Technical, Hardware, Network, or Software, companies can assign an issue promptly to the most suitable team members, such as engineers or IT support professionals to whom a technical or hardware-related issue can be routed or to whom a functional issue can be escalated to the business consultants or subject matter experts. This systematic process reduces response times and provides more precise resolutions.
To access the Issue Type list, go to:
To create and administer Issue Types, navigate to:
