Quality Goal

Made available in Version 12

A Quality Goal is a set of quantifiable parameters that help define and track an organization's quality objectives. It is a fundamental quality management process where precise objectives are established to ensure regular quality performance of products, services, or processes.

You may have a Quality Goal for your business that consists of many Quality Objectives. These can either have a numeric target (e.g., ≤ 2% defect rate) or a completion-based target (yes/no status). Goals are monitored based on a specified frequency, which indicates how often performance is to be measured and examined.

When monitoring frequency is set, ERPNext diligently creates Quality review reports at those frequencies automatically. The reviews give a true picture in what has been done in comparison to what was planned, and therefore, a disciplined process of performance monitoring, action to correct or prevent wherever the situation demands is initiated.

To access the Quality Goal list, go to:

1. Steps to create a Quality Goal

1. Enter the list Quality Goal, and press the New.
2. Put an actual name on the goal making it clear in its purpose (e.g. saying, Decrease Defect Rate or Improve Supplier On-time Delivery).
3. Select a Quality Procedure that needs to be followed in order to get the goal. This links the goal with certain processes or SOPs for controlled application.
4. Created By: Select the user who created and is responsible for the goal. This is to enable accountability.
5. Enter a Monitoring Frequency – choose from Daily, Weekly, Monthly, or Quarterly. Choose None if the goal will never require monitoring frequency. This is what specifies whether Quality Reviews should be automatically generated at given intervals.
6. In the Objectives table, enter the data for each objective:

• Objective: An authoritative statement of the exact outcome that should be attained to fulfill the Quality Goal.
• Target: The number or completion level that must be achieved (e.g., 95% on-time delivery, ≤ 5 customer complaints per month).
• Unit of Measurement: The metric employed for measuring progress, e.g., Hours, Percentage, Units, Nos, or Defects.

7. Save the record after all the objectives and details are done.

The Revision field captures the document number of any revision of the documents thus having version control and quality auditing.

2. Related Topics

• Quality Procedure
• Quality Review

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