Quality Action
Added in Version 12
A Quality Action is created on a Quality Review or Customer Comment to correct unsatisfactory outcomes or to anticipate potential problems from happening. It is a formal process for recording, executing, and monitoring corrective and preventive action.
Quality Action is a normal feature intended to provide compliance to industry standards like GMP, ISO 9001, ISO 14001, TSCA, REACH, and many more. It allows organizations not only to resolve short-term issues but also remove root causes so that long-term process stability is maintained.
Quality Action workflows provide a controlled process, which leaves little room to repeat issues as it enforces responsibility, documentation, and formal follow up. Scheduling activities, acts, and time require responsible corrective and preventive measures to be carried out effectively.
Quality Actions can be prepared for a Quality Goal or for Customer Feedback that falls below the desired quality standards. Either a Corrective Action (CA) or a Preventive Action (PA) can be taken, depending on the situation, to provide proactive and reactive quality management.
To view Quality Action, proceed to:
1. Prerequisites
It is recommended that before inventing and using a Quality Action, the following should be created:
- Quality Review: Makes sure that there is a record of performance review against quality objectives.
- Quality Feedback: Records customer feedbacks or complaints that brings to the fore deviations or problems requiring attention.
They are the foundation documents on which Quality Action is raised.
2. How to Create a Quality Action
- Navigate to the Quality Action list and select the New option.
Choose whether it is a Corrective or Preventive Action.
- Corrective Action (CA): Takes care of a detected problem to restore processes into compliance.
- Preventive Action (PA): Eliminates causes to prevent future occurrence.
- Select the Type of Document; to determine where the action is being done either the Quality Review, or Quality Feedback.
- Depending on whether one wants to assign the action to its source, Select the Document Name field and choose either the actual Quality Review or Feedback.
- Enter the suggested Resolution of the identified issue in the Resolution area. They may be modification of a process, training, design, or systems.
- Save the record to reflect the act.
When the action is taking place update the Status field:
- Open: Action in progress or under consideration.
- Closed: Action is completed, verified and documented.
This gives everyone correct visibility and responsibility for all corrective and preventive actions undertaken.